Brightspeed Customer Support.

Get answers sooner with the right Brightspeed customer service phone number.

The Brightspeed customer service experience.

Technical Support

Get expert support anytime, day or night. Our Brightspeed specialists are ready 24/7 to help with setup, troubleshooting, and everything in between.

Reliability

Stay connected with ultra-fast WiFi and Brightspeed Fiber. Whether streaming, gaming, or working, you can rely on a strong and stable connection every time

Simplicity

Expect a straightforward buying process, simple billing, and no cancellation fees

Self-Service Support

Need quick answers? Visit our FAQ page for solutions to common questions about troubleshooting, billing, and account management—available 24/7

Fix Brightspeed outages & other issues.

When service stops working, the Troubleshooter tool helps you check for Brightspeed internet outages and follow the next steps to fix your problem.

Possible diagnoses from the Troubleshooter

Upgrade your Brightspeed service plan.

Want more from Brightspeed? Upgrade your plan—and your lifestyle—with faster speeds or new home phone service. Have you tested your internet speed lately? If you're not getting the performance you need, it might be time for an upgrade. Call the Brightspeed customer service phone number or sign in to your account to explore your options.

Explore Brightspeed

How Brightspeed Fiber Internet Works

Discover the advantages of Brightspeed Fiber Internet for home. Enjoy faster speeds, reliable connectivity, and a good online experience.

How do I check my Brightspeed bill?

Easy Brightspeed bill pay tips and tricks. Improve customer service and satisfaction with helpful advice. Pay your bill on time, every time.

How is fiber-optic internet installed?

Check this brief guide to learn how fiber-optic internet is installed and what to expect during your installation appointment.

Brightspeed Internet outages: a comprehensive guide

In this guide, learn how to navigate Brightspeed internet outages smoothly. Get tips to minimize disruption and restore connectivity quickly.

Frequently asked questions.

The Brightspeed customer service phone number is 833-964-4327.

Brightspeed is an internet service provider founded in 2021 to bring fast, reliable internet into more American homes.

Currently in the early stages of development, the Brightspeed fiber network will eventually serve more than 6 million homes and businesses in the Midwest and Southeast.

If you currently have CenturyLink, no, you won’t experience interruptions. Brightspeed purchased parts of the existing CenturyLink network to create a cohesive footprint, so you won’t need a second installation to connect. Instead, Brightspeed customer service will simply transfer your account behind the scenes.

If you have an internet provider other than CenturyLink, you’ll need to set up a new account with Brightspeed. To contact Brightspeed customer service, call 833-964-4327 for assistance with placing your order and scheduling installation.

That depends on the equipment you’re currently using.

  • If you have a CenturyLink modem, your equipment won’t change unless you upgrade to faster speeds your current modem can’t handle.
  • If you have a router from any other provider, you’ll have to return it when you cancel that service.
  • If you use a third-party modem/router, you may be able to bring it with you. Call {PHONE} to ask about routers compatible with Brightspeed.

No, your phone number will not change. Brightspeed can port over your phone number from any other home phone provider.

Enterprise customers can read the enterprise FAQ to review info about ordering, billing, and other account questions. You can also sign in to Brightspeed Control Center to explore your account.

You can speak with a Brightspeed customer service representative by calling 833-964-4327.

Brightspeed customer service is available 24/7 to help you with any questions or concerns.

 

To resolve problems with your Brightspeed account, call Brightspeed customer service at 833-964-4327. Our support team will be happy to help you!

Brightspeed customer service members can assist you during a Brightspeed outage. For more information on what to do, check out our Brightspeed outage guide.